Features
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Growing
Business
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Medium
Business
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Enterprise
Customers |
Real
Time Interactive Features
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Real
time chat
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Real
Time Monitoring
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Co-Browse
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Page
Viewer
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Chat
Transcript forwarding
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Typing
Indicator
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Geographical
and Path Info
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User
IP address
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User
Country Info
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User
Country flag
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User
city info
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Browser
details
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Customer
location at web site
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Call
Center
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Canned
responses
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Agent
Chat/Call transfer
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On
hold messages
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Departments
and Agents on-line availability status
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Supervisor/Manager
conference feature
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Supervisor/Manager
realtime chat monitoring
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Auto
call handling and traffic over flow support
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Talk
to me Now
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2
Way instant phone connect
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Sales
and Marketing
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Push
page / HTML
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Repeat
visitor identification and history
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Active
chat window
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Proactive
invitation and live user engagement
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Customer
survey
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Generate
sales leads
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Display
banners
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Cross
Sell / Up Sell
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Cross
Sell /Up Sell Support
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Cross
Sell/Up Sell template support
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Corporate
Calender
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Schedule
appointments
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Share
calendar access with peers
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Appointment
reminders via e-mail or SMS
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Voice
appointment reminders
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Contact
manager with PDA support
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Reporting
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Chat
transcripts
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Survey's
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Visitor
followup reports
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Operator
login frequency reports
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Help
Desk and Knowledgebase solution
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Complete
helpdesk ticketing system
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knowledgebase
system
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Administration,
Customization and Security
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Button/Chat
window customization
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Operator
skill set assignment
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Custom
messages
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SSL
Security
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Setup
Surveys
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Display
banners
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Up
Sell templates
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e-Commerce
Solution
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123
Shop Pro (A complete Turn Key e-commerce
solution)
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Design
and customization of entire solution set to meet your
business needs.
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Support
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24/7
Live Support
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Trouble
ticket and knowledgebase support
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Telephone
Support (Office hours)
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| Operator
License |
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| Number
of Operators |
1
|
5
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Pricing
|
$35/month
|
$90/month
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